Manage all your customer information and transactions efficiently. Our intuitive Customer profiles allows your to get detailed information and insights on your customers easily and quickly so that you can provide the best customer service to your customers.
- Manage contact list and individual customer information
- Customer group management
- Customer document management
- Lead generation
Effective communication with the people at your customers is the key for the growth of your business. Our tools helps you to manage all your contacts and everything related to them from one place
- Identification of support tickets based on the time, priority etc
- Support history
- Authority delegation
- Multiple assignees to one ticket
- Filter, search tickets in an easy manner
Payables and finance
Happy customers return and recommend. Providing great support fast and efficiently when your customers need it, creates loyal customers. Our support desk system is designed with all the great tools you need to make that happen.
- Easy access to all communications
- Ability to comment, assign, set reminders
- Ability to log in from anywhere anytime
- No softwares to be downloaded
- User friendly interfaces with the ability to customise accordingly
Have them Barcode
Manage your co-workers efficiently and effectively. Balance off the work load among staff, monitor their performance, help them if they are stuck and speed up the response time, manage the support queue and contribute to the overall performance of the organisation.
- Management of the support queue based on priority, low prority paid, free basis
- Ability to categorise and group tickets based on requirement
- Ability to assign tickets and monitor the responses
- Reports on unsatisfactory support provided, number of tickets handled by each staff etc.
- Ability to search any ticket